Welcome to Farinelli Boutique Customer Service
Here you will find information on:
* How to order
* Payment options
* Postage and Delivery
* International Orders
* Exchange and Returns
* Your security and privacy
How to order
How do I place an order?
- Online Ordering
simply shop online 24 hours a day at www.farinelliboutique.com.au which is fully equipped with easy-to-use secure shopping cart facilities. - By Email
simply email your order to admin@farinelliboutique.com.au - By Phone
(07) 4061 9311 we can assist with any queries you may have!
How do I know if my item is in-stock?
All items on the Farinelli website are IN STOCK items which can be dispatched immediately from our Innisfail store warehouse. If by chance we do not have an item in stock that you've ordered, you will be contacted via email or by phone. We do not charge your credit card for out of stock items.
How do I know if my order has been placed?
When you send in your order, you will receive an email confirmation from us. The email will have an order reference number. You can check the status of your order online by logging in to your Account. All orders will be processed and despatched upon receipt of payment.
Fine Print!
- All colours of garments are reproduced as accurately as possible however a slight variation may occur in colour due to the different settings of an individual's computer screen.
- If garments are returned to us slightly spoiled or stained we reserve the right to withhold a dry cleaning fee of $9.50 from your refund/exchange.
Do you offer gift-wrapping?
Yes gift wrapping is FREE. You can choose to have the parcel delivered directly to the gift recipient.
Payment options
What payment methods do you accept?
We accept payments from our customers through the following methods:
- Direct Banking (in Australian Dollars)
Deposit payment directly – which can be conveniently done via the internet, ATM or over-the-counter - into Farinelli Boutique's business bank account. Please email admin@farinelliboutique.com.au to advise of payment so that we can proceed with your order.
Name of Account: Farinelli Boutique
BSB: 014604
Account Number: 479811576
Bank: ANZ
- Credit Card (in Australian Dollars)
Make payments online with your Visa and MasterCard. Upon checkout, simply select the option to pay. You will be redirected to a secure-server page where you can enter your credit card information. You will then be prompted to confirm or cancel the transaction. When a transaction is successful, we will then provide you with an electronic receipt.
Postage and Delivery
How much is postage?
For orders over $200.00 pastage is FREE. Orders under $200.00 there is a flat rate of $5, regardless of how many items you purchase! International shipping is a flat rate of AU$15 (see below for more info).
When will I receive my order?
Orders placed and paid for before 3pm will be shipped via Express the same day, which means in most parts of Australia you will receive it the next business day!
Please allow for public holidays and weekends when waiting for your order. Although every effort is made to get your items out to you on the same day your payment clears, Australia Post do not deliver on weekends or public holidays. Remember if you’re paying by bank deposit or money order we need to receive your cleared payment before your order is shipped.
Can I have my order delivered to a different address?
Yes, simply type in the address you wish your parcel to be delivered to during checkout. If it's the same address as your customer address, simply tick the "same as" box to make it quicker!
Do you deliver to PO Boxes?
We ship using Australia Post Express, so your order can be sent to any residential, workplace, PO Box, Locked Bag or RSD address.
Will I need to be home to sign for my order?
Aus Post do not require signatures upon delivery, however your order will be taken to the nearest Post Office if you are not home. If you are willing to have your order left in a safe place (ie at the back door) please make a note in the “Special instructions” box during checkout.
Can somebody else collect my parcel for me?
If you’d like somebody else to collect your parcel, please leave a note in the “Special instructions” box during checkout – for example, “Please leave parcel with Reception”.
International Orders
How much is International shipping?
International Shipping is a flat rate of $15, anywhere in the world, regardless of how much you purchase!
How long will my order take to arrive?
Orders are shipped via Air Mail, and can take anywhere from 3-10 business days to arrive. As a rough guide:
New Zealand, Singapore, Asia Pacific: 3-5 business days
USA> & Canada: 5-7 business days
UK & Europe: 7-10 business days
What payment methods can I use if I am an overseas customer?
Please note we can strictly only accept International payments by credit cards/PayPal. If you would like to make an international bank transfer, please ask admin@farinelliboutique.com.au first, as there are extra fees involved!
If you live overseas but have an Australian bank account, you can of course pay through your Aus bank account, and have your order shipped internationally.
Exchange and Return
I purchased something and it doesn’t fit, or it’s not as I expected! Can I return it?
We will happily refund or exchange items if they are faulty, not as you expected, or they don’t fit.
*Sale items (marked-down items, not regular items purchased during a %off sale) cannot be refunded or exchanged, unless they are faulty or incorrect.*
Items must returned within 14 days of receipt, in their original condition - this means unworn, unwashed, and with all tags and incidentals (eg spare buttons) still attached. We reserve the right to deny you a refund if we deem the item to not meet these standards. Denied refunds will simply be returned to you. Please note you are liable for any postage costs incurred when refunding/exchanging (unless it was our fault, in which case we will reimburse you return shipping costs.)
If you’re exchanging an item, we will not charge you to ship the new item.
We like to think we’re nice people, so if you have any special requests (eg, “I’m going on holiday shortly so won’t be able to return my item for a couple of weeks”) please ask admin@farinelliboutique.com.au and we’ll be more than happy to arrange a special deal for you!
How do I get a refund for my purchase?
Please email admin@farinelliboutique.com.au to request a refund, specifying all the items you wish to return and including your name and Order# in the email. The pertinent instructions will then be dispatched to you. Please DO NOT just send items back, any unauthorized returns will arrive promptly back on your doorstep!
Your refund will be given to you by the same method you paid us.
How can I exchange for a different item?
Exchanges will be given if items meet the above standards. Please note that as our stock is seasonal and in high rotation, we might not always have the exact same item for you. In this case you will be given the option of a refund, a different item (any price difference must either be paid by you in terms of a more expensive item, or refunded by us if the new item is cheaper than the original purchase) or a credit note.
Can I get a credit note?
Yes, if you reckon you might like to buy something again, we are more than happy to offer you a store credit for the purchase amount of the returned item. There will be no expiry date on your credit note, you can use it immediately, in 3 months or a year, it’s up to you!
I received an item that wasn’t what I ordered! What do I do?
Please email admin@farinelliboutique.com.au, specifying your order# and the incorrect item. We will immediately ship the correct item to you, and provide you with the details for sending back the incorrect item. Your postage costs will be reimbursed. Please remember we’re only human and even though it’s rare, it sometimes inevitably happens!
Your security and privacy
At www.farinelliboutique.com.au we take your privacy very seriously! We do not distribute, rent or sell any of your personal information. We will endeavour, at all times, to protect your privacy and confidentiality and apply the relevant privacy legislation.
Collection of Information
In order to properly conduct our services we collect information about you via www.farinelliboutique.com.au website. Any information that we collect from you will be used to improve your registration experience.
We have taken appropriate measures to ensure your information is protected. All information provided by you via our site – from credit card details to online forms – is encrypted using SSL (Secure Socket Layer) technology and stored in a secure manner. Without your expressed consent we do not disclose personal information to any third parties.
For your security we do not store your credit card information, once your payment has been approved your credit card information is destroyed.
